Privacy Policy
Thank you for visiting our website which is operated by Up Intensity. We are committed to providing a safe online shopping experience and a high level of customer service. This commitment includes respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features thereon are collectively referred to as the "Services". This privacy policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of it.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From the Company's Interactions With You: We collect information from and about you and your transactions and other interactions with us. This may include when you use the Services, make a purchase, contact customer support, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, or otherwise contact us.
If you make a purchase from us, we may also collect the billing address.
SMS/Text Messaging Information: If you choose to provide your mobile phone number (for example, at checkout or when contacting us), we may collect your mobile number so that we can send you order-related and service-related messages such as order confirmations, shipping, delivery, and packaging updates, account notifications, and customer service-related texts. Message and data rates may apply.
Information You Provide About a Third Party: If you send someone else a communication from the Services, we may collect information such as that person's name, telephone number, email, and/or shipping address when necessary to fulfill your request.
Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, use of our online services, and interactions with our emails and website content, and to allow the Company to keep track of analytics and certain statistical information. For example, we may collect information such as your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites visited before coming to our website, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data. Collecting this information helps us operate, maintain, and improve our website functionality and user experience.
From Third Party Sources: We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information), or when you connect with the Company through a third party (including through social networks) based on your registration and privacy settings on those third party sites.
Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, as well as information across other computers or devices that you use, with information we collect or receive about you from other online and offline sources.
Third Party Analytics: We may use third-party analytics tools to better understand how users interact with the Site and how to improve the Services. These third parties may use cookies or similar technologies to collect non-personal information. We do not control these third parties’ use of tracking technologies.
Q: What are my Tracking Options?
A: Certain parts of the Site require cookies. By using the Services, you consent to the use of cookies. You may manage your cookie preferences through your browser settings, though disabling cookies may limit certain features of the Services.
Q: How does the Company use the information collected?
A: The Company may use the information we collect from and about you for purposes including to validate, confirm, verify, deliver, and track your order; process payments; arrange for shipping; handle returns and refunds; maintain purchase records; contact you regarding your orders or account; provide customer support; improve the Site and Services; protect the security and integrity of the Site; comply with legal obligations; and respond to inquiries or requests.
Q: What information does the Company share with others?
A: The Company may share personal information with affiliated companies, service providers who assist with payment processing, order fulfillment, shipping, data analytics, customer support, and SMS/text messaging services, as well as with legal authorities when required by law. We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.
Q: How can I view, update or remove my information?
A: You may contact our Customer Service Department at the email address listed in the "Contact Us" section below to request access to, updates to, or deletion of your personal information, subject to applicable laws.
Q: What choices do I have about receiving communications from the Company?
A: If you have provided your mobile phone number and opted in to receive text messages from us, we may send you transactional and service-related text messages. Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP. For help, you may reply HELP or contact us at support@upintensity.com. Consent to receive SMS messages is not a condition of purchasing any goods or services.
Q: What about children's privacy?
A: The Site is not intended for children under the age of thirteen, and we do not knowingly collect personal information from children.
Q: What about security?
A: We have taken reasonable physical, administrative, and technical steps to safeguard the information we collect. However, no security measures are guaranteed.
Q: What about other websites?
A: Our website may include links to third-party websites that are not affiliated with the Company. We are not responsible for the privacy practices of those websites.
Q: Where and for how long is my data stored?
A: Personal information may be stored and processed in the United States/Canada/Hong Kong and retained only as long as necessary for business and legal purposes.
Q: How does the Company communicate changes to this Policy?
A: Any changes to this Privacy Policy will be posted on this page.
Q: Whom do I contact if I have questions or concerns?
A: If you have questions or concerns regarding this Privacy Policy, please contact us at support@upintensity.com.