Need Help?
Frequently Asked Questions
1. What products does Up Intensity offer?
1. What products does Up Intensity offer?
Up Intensity offers premium fitness apparel for men and women, along with high-quality fitness tools and accessories designed to support training, performance, and everyday active lifestyles.
2. Do you sell products for both men and women?
2. Do you sell products for both men and women?
Yes. We offer a wide range of fitness apparel and accessories for both men and women, including unisex options across multiple categories.
3. How do I choose the right size?
3. How do I choose the right size?
Each product includes a detailed size guide on the product page. If you are between sizes or unsure, we recommend sizing up for comfort or contacting our support team for assistance.
4. What materials are used in your apparel?
4. What materials are used in your apparel?
Our apparel is made from performance-driven fabrics that are breathable, durable, stretchable, and sweat-resistant to ensure comfort during workouts and daily wear.
5. Are your fitness tools and accessories beginner-friendly?
5. Are your fitness tools and accessories beginner-friendly?
Yes. Our fitness tools and accessories are suitable for all fitness levels, from beginners to advanced athletes. Product descriptions include usage details to help you choose the right items.
6. Do you offer international shipping?
6. Do you offer international shipping?
Yes, we ship within the United States and to select international locations. Shipping options, delivery times, and costs are displayed at checkout.
7. What is your return and exchange policy?
7. What is your return and exchange policy?
We offer a hassle-free return and exchange policy on eligible items within the specified return period. Products must be unused, in original condition, and with tags intact. Please visit our Returns Policy page for full details.
8. How long does delivery take?
8. How long does delivery take?
Orders are typically processed within 1–5 business days. Delivery times vary based on location and shipping method selected at checkout.
9. How can I track my order?
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to track your package in real time.
10. How can I contact Up Intensity customer support?
10. How can I contact Up Intensity customer support?
You can reach our support team via email at support@upintensity.com or by phone at +1 (973) 221-2353. Our team is happy to assist you with any questions or concerns.
